RETURNS & EXCHANGES

We are happy to accept returns/exchanges within 21 days of receiving your order for a full refund minus shipping costs, subject to the following terms and conditions:  

ELIGIBILITY FOR RETURNS

• Item must be in its original condition, unworn, unwashed, and with all original tags and hygiene strips in tact. 
• Returns must be logged via our Returns Portal
• Returns must be posted back within 21 days of receiving your order. We are unable to refund any returns sent back outside of this period. Late returns will be returned to the customer on a second class postal service.
• Unfortunately we are currently unable to offer free returns.
• If you are choosing to use your own postage method: Always use a tracked service and keep your proof of postage.
• Archive Sale items are refund via store credit only. 

 

EU RETURN POLICY

Due to the new GPSR regulations for the EU coming into affect on December 12th, we will no longer be accepting returns for EU customers from December 12th 2024.

INTERNATIONAL 21 DAY RETURN POLICY

The same 21-day return policy above applies for a full refund. Unfortunately we are unable to offer exchanges for international customers.

HOW TO START YOUR RETURN

To start your return/exchange, visit our Returns Portal

 

RETURN PROCESS

Once we receive your return at our fulfillment center, it will be inspected to ensure it meets the return eligibility criteria. You will be notified via email about the approval or rejection of your return. If approved, the refund will be issued back to your original payment method. Please allow up to 14 business days for the refund to be processed after the return has been received.

REFUSED OR UNCLAIMED ORDERS

For international orders returned to us due to unpaid customs fees, unclaimed post, or refusal by the customer, refunds will be subject to a £20 fee to cover the cost of the rejected items that will be deducted from the refund. Once the returned items are received back to us, we will issue the refund back to the original payment method.

LOST RETURNS

To avoid the risk of lost returns, always use a tracked postal service and retain proof of postage. If your return is lost in transit and you can provide proof of postage, we may be able to issue a refund or store credit. Unfortunately, if you have used your own postal service and cannot provide a proof of postage we may not be able to assist you if the return is lost in the post.

If you have any questions or need help with your return, please contact our team at info@junkldn.com.