OUR SHIPPING PROCESS

We Ship worldwide. All orders will be dispatched within 1 - 3 working days. A shipping email/sms will be sent to the contact details provided once your order has been dispatched. 

Prices are not inclusive of import duties and taxes. Any import duties and taxes for international orders must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as import tax policies vary by country. For more information on custom charges, taxes and rates in your country, it is recommended to contact your local customs office before purchase.

POSTAL CHARGES

Postal charges are calculated at checkout depending on your location. Any postage charges are non-refundable once the item has been shipped. 

CUSTOM / IMPORT FEES

Any import duties and taxes must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs. If custom fee's are not paid, the order will be returned to us & refunded to the customer via store credit only.

Eligibility for Returns

• Please log your return via our Returns Portal
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.

• If you have received a faulty order, you must email photos to info@junkldn.com before returning your items. If you did not notify us of the faulty prior to returning the item, you may not be eligible for a refund.  Items not returned in their original condition will be returned to the customer and will not be eligible for a refund.

• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.

Return Shipping

• Unfortunately we are currently unable to offer free returns. Postage labels are available to purchase via our Returns Portal.
• If you choose to use your own shipping method, please ensure it is a tracked service and retain your proof of postage.

International 28-Day Return Policy

We are happy to offer hassle free returns within 28 days of receiving your order for a full refund, excluding shipping costs subject to the following conditions:

Eligibility for Returns

• Please log your return via our Returns Portal
  
• Duties and taxes are non-refundable when returning an international order.
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.
  
• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.
  
• If you have received a faulty order, you must email photos to info@junkldn.com before returning your items. If you did not notify us of the faulty prior to returning the item, you may not be eligible for a refund.

Return Shipping

• We are currently unable to offer exchanges for international customers.
• Unfortunately we do not offer free returns. When returning orders from outside of the UK, please use a tracked service, keep your proof of postage, and mark the parcel as "returned goods"

Refused or Unclaimed Orders

• For international orders returned to us due to unpaid customs fees, unclaimed post, or refusal by the customer, refunds will be subject to a £20 fee to cover the cost of the rejected items.
• This fee will be deducted from the refund amount.
• Once the returned items are received back to us, the refund will be issued to the original payment method.

Lost Returns

• To avoid the risk of lost returns, always use a tracked postal service and retain proof of postage.
• If your return is lost in transit and you can provide proof of postage, we may be able to issue a refund or store credit.
• Unfortunately, if you have used your own postal service and cannot provide proof of postage, we may not be able to assist you if the return is lost in the post.
• If you have any questions or need help with your return, please contact our team at info@junkldn.com

CANCELLATION OF ORDERS

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. Please email info@junkldn.com with your order number should you wish to cancel your order. However, if your order has been dispatched you will need to return the order to us following the standard returns guide – all returns are paid for by the customer.

FAULTY ITEMS

If you receive a faulty item, please contact info@junkldn.com as soon as possible to notify us. We may ask you to provide photographs. We will offer you a replacement for the faulty item or offer to cover the cost of returning the faulty item to us for a full refund.