RETURNS & EXCHANGES
21-DAY RETURN POLICY
We are happy to accept returns within 21 days of receiving your order subject to the following terms and conditions:
ELIGIBILITY FOR RETURNS
- To be eligible for a refund, the item must be in its original condition, unworn, unwashed, and with all original tags and hygiene strips in tact. Please always try garments on over underwear.
- Any items marked as (Final Sale) are not eligible for returns.
- Returns must be posted back within 21 days of receiving your order. We are unable to refund any returns sent back outside of this period. Late returns will be returned to the customer and you will be billed for return postage.
- Unfortunately we are currently unable to offer free returns. Please always use a tracked postal service and keep your proof of postage.
- We are currently unable to offer exchanges for international orders.
HOW TO START YOUR RETURN
To start your return/exchange, visit our Returns Portal
RETURN PROCESS
Once we receive your return back to our fulfilment centre, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return. Refunds will be issued back to your original payment method. Please allow up to 14 business days for the refund to be processed after receiving your return. Thank you for shopping with us!
INTERNATIONAL RETURNS
Unfortunate we are currently unable to offer international exchanges. Please follow the above returns process and eligibility requirements. When returning from outside of the UK, you must always use a tracked postal service and use a custom form marked as 'returned goods'.
REFUSED / UNCLAIMED ORDERS
Any international orders that are returned to us due to unpaid customs fees, unclaimed post or refused by the customer will be refunded via store credit only. We are unable to refund any International orders rejected by the customer. Once the items are returned to us, we will issue you a store credit via email. We are unable to issue credit for any orders that are not returned to us.
LOST RETURNS
Please always use a tracked service to avoid returns being lost int he post. Please always keep your proof of postage for any returned items. In the event your return is lost in the post and you have proof of postage, we will issue a store credit. Customers will be able to recover the cost of the lost return from the postage company with a proof of postage. JUNK LDN is not liable to refund any returns that are lost in the post.
NEED HELP WITH A RETURN?
If you have any questions or need assistance with your return, please contact our team on info@junkldn.com