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RETURNS & EXCHANGES

UK Customers: Enjoy free exchanges on all orders. Royal Mail QR codes are available via our returns portal for a hassle-free return. Refer to our policy below for returns & refunds.

Australia & United States: We now offer Free returns for store credit (+10% bonus!) for customers in Australia, New Zealand and the USA. International FedEx shipping labels are available through our returns portal, with all necessary customs paperwork included for a hassle-free return. If you prefer to arrange your own return shipping, please ensure your parcel is clearly marked as "Returned Goods" to help avoid additional customs fees and keep your tracking/proof of postage.

28-DAY RETURN POLICY

We offer returns, Free exchanges (UK Only) and store credit (+10% bonus) within 28 days of receiving your order, subject to the following terms:

Bikini Briefs: For hygiene reasons, please try on all swimwear over underwear. We thoroughly check all returns and will reject any items that are marked, have an odour, or are deemed unhygienic. Bikini bottoms with a broken or removed hygiene seal cannot be accepted.

  • Returns must be posted within 28 days of delivery. Returns sent after this may not be accepted or eligible for a refund.
  • Please log your return via our Returns Portal. Returns that are not logged through the portal may result in delays to your refund or exchange being processed.
  • Items must be unworn, unwashed, unsoiled, and returned with all original tags, zip lock bags and hygiene strips intact. Items not returned in original condition will not be refunded and will be sent back to you.
  • Duties & Taxes charged on international orders are non-refundable.
  • Refunds, minus shipping and return label costs, are issued to the original payment method only.

RETURN COSTS

We currently offer Free UK Exchanges and returns for store credit. Unfortunately, we do not currently offer free returns for UK or International orders. Once received back to our warehouse please allow 14 days for your return/exchange to be processed. The following cost will be deducted from your refund to cover the cost of your return postage:

If you prefer to arrange your own return shipping, please ensure your parcel is clearly marked as "Returned Goods" to help avoid additional customs fees. You must also notify our team at info@junkldn.com if you are arranging your own shipping.

  • UK customers: £4 will be deducted from your refund. (Royal Mail QR Card)

  • USA customers: £15 will be deducted from your refund. (Fedex Label)

  • EU customers: £15 will be deducted from your refund. (Fedex Label)

  • AUS + NZ customers: £20 will be deducted from your refund. (Fedex Label)

  • Canada: £20 will be deducted from your refund. (Fedex Label)

 

Lost Returns

Please always keep your proof of postage until your return has been processed.

If your return is lost and you can provide proof of postage, we will be able to issue a refund/exchange or store credit. Without proof of postage, we may not be able to assist.

If you need help, please contact us at info@junkldn.com

 

EU Right of Withdrawal

EU customers can exercise their statutory right of withdrawal within 14 days of receiving their order. Please visit our EU Right of Withdrawal page.

Refused or Unclaimed Orders

If an international order is returned due to unpaid customs fees, being unclaimed, or refused, a £20 fee will be deducted from your refund to cover return costs.

Refunds are issued to the original payment method once items are received back to us.

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