RETURNS & EXCHANGES

21-DAY RETURN POLICY

We are happy to accept returns within 21 days of receiving your order, subject to the following terms and conditions:  

 

ELIGIBILITY FOR RETURNS

  • To be eligible for a refund, the item must be in its original condition, unworn, unwashed, and with all original tags and hygiene strips in tact. Please always try garments on over underwear. 
  • Items that are marked as "Junk Yard " or "Non-Returnable" are not eligible for returns. Sale or promotional items are refund to store credit only.
  • Returns must be posted back within 21 days of receiving your order. We are unable to refund any returns sent back outside of this period. Late returns will be returned to the customer and you will be billed for return postage
  • We are currently unable to offer exchanges for international orders

 

HOW TO START YOUR RETURN

To start your return/exchange, visit our Returns Portal

 

RETURN SHIPPING

We currently offer FREE exchanges for UK customers and customers wanting to return for store credit. Please email our team info@junkldn.com for a returns label. Customers who are returning for a refund are liable for return postage costs.  

 

RETURN PROCESS

Once we receive your return back to our fulfilment centre, it will be inspected to ensure it meets the return eligibility criteria. We will notify you via email of the approval or rejection of your return.  

 

REFUNDS

Refunds will be issued back to your original payment method. Please allow up to 14 business days for the refund to be processed. Thank you for shopping with us!  

 

KLARNA REFUNDS

Please be mindful when ordering large volumes via Klarna with the intention of returning it all as this is costly to a small business. Customers who have a high return rate (via Klarna) may be subject to 5% total deduction from the refund to cover Klarna fees we have paid. If you need assistance with sizing please email info@junkldn.com or use our free exchanges. 

 

INTERNATIONAL RETURNS

Unfortunate we are currently unable to offer international exchanges. Please follow the above returns process and eligibility requirements. When returning from outside of the UK, you must always use a tracked postal service.

 

REFUSED / UNCLAIMED ORDERS

Any international orders that are returned to us due to unpaid customs fees, unclaimed post or refused by the customer will be refunded via store credit only. We are unable to refund any International orders rejected by the customer. Once the items are returned to us, we will issue you a store credit via email. We are unable to issue credit for any orders that are not returned to us.  

 

LOST RETURNS

Please always keep your proof of postage for any returned items. In the event your return is lost in the post and you have proof of postage, we will issue a store credit. Customers will be able to recover the cost of the lost return from the postage company with a proof of postage. JUNK LDN is not liable to refund any returns that are lost in the post.  

NEED HELP WITH A RETURN?

If you have any questions or need assistance with your return, please contact our team on info@junkldn.com

 

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