RETURNS & EXCHANGES

Eligibility for Returns

• Please log your return via our Returns Portal
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.
• Items not returned in their original condition will be returned to the customer and will not be eligible for a refund.
• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.

Return Shipping

• Unfortunately we are currently unable to offer free returns. Postage labels are available to purchase via our Returns Portal.
• If you choose to use your own shipping method, please ensure it is a tracked service and retain your proof of postage.

 

International 28-Day Return Policy

We are happy to offer hassle free returns within 28 days of receiving your order for a full refund, excluding shipping costs subject to the following conditions:

Eligibility for Returns

• Please log your return via our Returns Portal
  
• Duties and taxes are non-refundable when returning an international order.
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.
  
• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.
  

Return Shipping

• We are currently unable to offer exchanges for international customers.
• Unfortunately we do not offer free returns. When returning orders from outside of the UK, please use a tracked service, keep your proof of postage, and mark the parcel as "returned goods"

Refused or Unclaimed Orders

• For international orders returned to us due to unpaid customs fees, unclaimed post, or refusal by the customer, refunds will be subject to a £20 fee to cover the cost of the rejected items.
• This fee will be deducted from the refund amount.
• Once the returned items are received back to us, the refund will be issued to the original payment method.

Lost Returns

• To avoid the risk of lost returns, always use a tracked postal service and retain proof of postage.
• If your return is lost in transit and you can provide proof of postage, we may be able to issue a refund or store credit.
• Unfortunately, if you have used your own postal service and cannot provide proof of postage, we may not be able to assist you if the return is lost in the post.
• If you have any questions or need help with your return, please contact our team at info@junkldn.com