RETURNS & EXCHANGES

Eligibility for Returns

• Please log your return via our Returns Portal
  
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.
• Items not returned in their original condition will be returned to the customer and will not be eligible for a refund.
• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.
• Sale items marked as 'sale: last chance' are refund via store credit only
• Refunds can only be refunded back to the original payment method used.

Return Shipping

• Unfortunately we are currently unable to offer free returns. Postage labels are available to purchase via our Returns Portal.
• If you choose to use your own shipping method, please ensure it is a tracked service and retain your proof of postage.
• Once delivered back to our fulfilment centre, you will be notified by email and your refund will be processed within 7 - 14 days.

 

International 28-Day Return Policy

We are happy to offer hassle free returns within 28 days of receiving your order for a full refund, excluding shipping costs subject to the following conditions:

Eligibility for Returns

• Please log your return via our Returns Portal
  
• Duties and taxes are non-refundable when returning an international order.
• Items must be in their original condition, unworn, unwashed, unsoiled and with all original tags and hygiene strips intact.
  
• For hygiene reasons, bikini bottoms with a broken or removed hygiene seal cannot be accepted.
• Returns must be posted back within 28 days of receiving your order. Returns posted back outside of this period may not be refunded.
  

Return Shipping

• We are currently unable to offer exchanges for international customers and we do not offer free international returns.
  
• When returning orders from outside of the UK, please use a tracked service and keep your proof of postage.
• You must attach a customs form to the parcel marked as “returned goods.” Failure to attach a customs form or provide the correct information may result in your return being delayed, lost, or incurring additional import fees. We are not responsible for any import fees for returned goods.
  

• Once delivered back to our fulfilment centre, you will be notified by email and your refund will be processed within 7 - 14 business days.

   

Refused or Unclaimed Orders

• For international orders returned to us due to unpaid customs fees, unclaimed post, or refusal by the customer, refunds will be subject to a £20 fee to cover the cost of the rejected items.
• This fee will be deducted from the refund amount.
• Once the returned items are received back to us, the refund will be issued to the original payment method.

Lost Returns

• To avoid the risk of lost returns, always use a tracked postal service and retain proof of postage.
• If your return is lost in transit and you can provide proof of postage, we may be able to issue a refund or store credit.
• Unfortunately, if you have used your own postal service and cannot provide proof of postage, we may not be able to assist you if the return is lost in the post.
• If you have any questions or need help with your return, please contact our team at info@junkldn.com