Terms & Conditions


This document sets out the Terms & Conditions of purchasing on Junkldn.com 

Junk LDN reserves the right to reject the returns of goods which are not returned in accordance with our Shipping & Returns Policy. Please contact info@junkldn.com if you have any questions about the below information - we are always happy to assist. 

 

SHIPPING

Our shipping process
You will receive a confirmation email as soon as you have placed your order. Items will be dispatched within 3 - 5 working days. Once dispatched you will receive an updated shipping email (with tracking information if you are an international customer) Please visit our shipping & returns page for information on delivery times. 
Postal charges 
For postal charges please visit our shipping & returns page. All postage charges are non-refundable once the item has been shipped.
 
RETURNS POLICY
The swimwear has been crafted at a high quality and we hope that with careful consideration of our size guide, you will have found the perfect piece & fit for you. 
However, if for whatever reason you need to return, you can do so within 14 days of receipt of the item. The item must be returned unworn, & with hygiene liners & tags intact. Due to hygiene reasons we are unable to offer a refund on any items, unless faulty without the hygiene liner attached. Please visit our Shipping & Returns if you wish to make a return.

Cancellation of Orders
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. Please email info@junkldn.com with your order number should you wish to cancel your order. However, if your order has been dispatched you will need to return the order to us following the standard returns guide – all returns are paid for by the customer.
 
Faulty Items
Each item is carefully hand checked & lovingly packaged by the founder before being sent to you, so we really hope you never experience a faulty item. If you do notice a fault or have received an incorrect item, please contact info@junkldn.com as soon as you notice the fault. Once we receive the faulty item back, you will be refunded in full including any postage charges.

Undeliverable posts & missing items
Orders refused or deemed undeliverable will be returned to us. We will give you the option to receive the item again or cancel & receive a full refund (minus shipping costs) If the item has been lost in the post & not returned to us, we will replace the item for you or provide you with a credit note. You must make us aware that you have not received your items within 60 days of placing the order.

Incorrect address 
We are not responsible if your item is undelivered due to incorrect address details provided by you. 

Got any questions?
If your question hasn’t been answered above or you do not understand any of the information, please email info@junkldn.com. 😊