Delivery & Returns

SHIPPING

We Ship worldwide. All orders will be dispatched within 3 working days.

A shipping email/sms will be sent to the contact details provided once your order has been dispatched.

 

ESTIMATED DELIVERY TIMES

(Please note that due to Brexit - delivery to Europe may take a little longer)

UK: Royal mail 1st class signed service (Next working day delivery aim) - £4

FREE for orders over £150 

Europe: Royal mail tracked and signed (7 - 14 workings days delivery aim)

Rest of the world including New Zealand, Australia, Canada, USA: Royal mail tracked and signed (10 - 14 working days delivery aim)

 International Shipping fees are calculated at checkout

 

CUSTOM CHARGES FOR INTERNATIONAL ORDERS 

Any import duties and taxes must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs  

 

 

RETURNS POLICY

We  are happy to accept unwashed, unworn and undamaged garments, with tags and hygiene liners attached, for a refund within 14 days from receipt of the item.  Any postage/shipping costs are deducted from the refund. Due to hygiene reasons we are unable to offer a refund on any items, unless faulty without the hygiene liner attached.

 

HOW TO RETURN AN ITEM

Please contact info@junkldn.com for any return requests. We will email you the returns address and posting instructions. Unfortunately we are unable to offer free post returns and it is the customers responsibility to pay for the return.

The exchange/return form must be enclosed in the parcel with your order number. When sending the parcel back, please make sure you obtain a proof of postage certificate. We highly recommend using a tracked service as we cannot be responsible  for returns being lost in the post.

LATE RETURNS

If your item arrives back to us outside of the 14 days, we will ask you to provide a proof of postage receipt that shows you posted it back within the 14 day timeframe. Any items that were posted outside of the 14 days will be returned to the customer & not refunded. 

 

EXCHANGES 

We are happy to accept exchanges within 14 days as long as the above requirements are met. For all exchange request please contact info@junkldn.com & complete the exchange/returns form.

Please note: as a small business we hold limited amounts of stock & the best way to guarantee your size is to place a new order and follow the returns process above. If we receive your exchange and no longer have your size available we will refund you instead.

  

INTERNATIONAL RETURNS

When returning items from outside of the UK please contact info@junkldn.com & we will email you the returns address and posting instructions. Customers will be asked to use a shipping service or courier that provides tracking. Returns must have a customs form attached on the outside of the parcel and follow the conditions above. We are not liable to pay customs, duty and/or vat incurred on returned items. If the customer does not cover these costs, they will be deducted from your refund. Please mark your international return as "uk returned goods". 

  

Delayed & Lost Orders

 Although rare, sometimes things do go missing in the post. Please let us know if you do not receive your order within the delivery time-frame and we will do everything we can to locate your order & ensure it is delivered to you. If we are unable to locate missing post after 28 days of dispatch, we will refund you in full or offer to send you a replacement order.

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