UK RETURNS & EXCHANGES
We are happy to accept unwashed, unworn and undamaged garments, with tags and hygiene liners attached, for a refund or exchange within 14 days from receipt of the item for UK orders only.
Eligibility for Returns/Exchanges
- Items must be returned within 14 working days of receiving your order. Any late returns will be sent back to the customer and not refunded.
- Any shipping/postage fees are deducted from the refund.
- Items must be unwashed, unworn, and unsoiled.
- All Tags and hygiene strips must be in tact. Due to hygiene reasons we are unable to offer a refund without these attached.
- All sale items are exchange only or refundable to store credit.
- We will deny any refunds if the item returned doesn’t meet the above requirements.
All sale items with a 20% or more discount are exchange only.
We are happy to exchange a sale item for the same style or refund to store credit. Please follow the returns process below.
HOW TO RETURN AN ITEM
Please contact firstname.lastname@example.org with your order number for any return requests. We will email you the returns address and posting instructions. Unfortunately we are currently unable to offer free post returns. We highly recommend using a tracked service as we cannot be responsible for returns being lost in the post. Once received your refund will be processed back to the payment method used within 7 working days.
We are happy to accept exchanges within 14 days as long as the above requirements are met. For all exchange request please contact email@example.com for posting instructions.
INTERNATIONAL RETURNS & EXCHANGES
All international orders are refundable to store credit only. Items must be returned within 14 working days of receiving your order. Any late returns will be sent back to the customer and not refunded. We do not currently offer exchanges for international orders unless the customer wishes to pay the exchange postage via Paypal.
When returning items from outside of the UK please contact firstname.lastname@example.org & we will email you the returns address and posting instructions. Customers will be asked to use a shipping service or courier that provides tracking. Returns must have a customs form attached on the outside of the parcel and follow the conditions above. We are not liable to pay customs, duty and/or vat incurred on returned items.