We hope you love your new purchase, but if you need to return or exchange it for any reason, you can do so within 14 days of receiving your order. Please note that sale items are only eligible for exchange or refund to store credit.
To ensure your return/exchange is successful, please note the following eligibility requirements:
- Returns/exchanges must be posted back within 14 working days of receiving your order. Any shipping or postage fees will be deducted from the refund.
- Items must be unwashed, unworn, and in their original condition.
- All tags and hygiene strips must be in tact for hygiene reasons
- Unfortunately we are currently unable to offer exchanges to international customers, only returns.
- JUNK YARD items are final sale and non-returnable.
HOW TO RETURN/EXCHANGE
Please contact email@example.com with your order number for any return/exchange requests. We will email you the returns address and posting instructions. Unfortunately we are currently unable to offer free post returns. We highly recommend using a tracked service as we cannot be responsible for returns being lost in the post. Once received, your return or exchange will be processed within 10 - 14 working days. Thank you for shopping with us ♡
All sale items with a 20% or more discount are eligible for exchange or store credit only. If you have any questions about sizing, don't hesitate to contact us at firstname.lastname@example.org – we're here to help. This excludes items purchased in our JUNK YARD which are final sale and non refundable.
When returning items from outside of the UK we highly recommend using a service that provides tracking as we cannot refund lost returns. Returns must have a customs form attached on the outside of the parcel marked 'returned goods' and follow the conditions above. We are not liable to pay customs, duty and/or vat incurred on returned items.
Unfortunately we are currently unable to offer exchanges for international orders unless the customer wishes to pay the exchange postage via Paypal.